First world problems: Amazon outage left tens of thousands without Alexa, Roombas and Ring apps 

Some Ring customers s aid that they spent time rebooting or reinstalling their apps and devices before finding out about the outage on social media
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Amazon’s cloud outage saw Alexa’s, Roomba robot vacuum cleaners and Ring doorbells go down – leaving some users trapped outside their own ‘smart’ homes.  

Some Ring customers said that they spent time rebooting or reinstalling their apps and devices before finding out about the outage on social media. 

Many rely on a phone app to enter their homes, rather than a code that can also be used, with those that had forgotten the latter stuck outside their own homes as Ring doorbells went down. 

Some Ring customers s aid that they spent time rebooting or reinstalling their apps and devices before finding out about the outage on social media

Amazon went down across the globe, frustrating thousands of users who are trying to purchase Christmas gifts. DownDetector, a site that monitors online outages, shows North America, parts of Europe and Asia are all experiencing issues

Amazon went down across the globe, frustrating thousands of users who are trying to purchase Christmas gifts. DownDetector, a site that monitors online outages, shows North America, parts of Europe and Asia are all experiencing issues

‘So how can I get into my home? I don’t remember the code. I always use my app,’ one person tweeted.  

‘I’ve reset mine and tried to make a new account I’m completely locked out!! Not what we need right by Christmas. Stuck with a broken piece of plastic,’ another person tweeted. 

This was after Amazon and all of its services crashed across the globe for seven hours on Tuesday due to a major cloud services outage. 

A source told DailyMail.com that the cause of the outbreak was a power failure in Virginia and not a malicious hacking.

Amazon services such as the popular voice assistant Alexa (pictured) and Ring smart-doorbell unit were down during Tuesday's outage

Amazon services such as the popular voice assistant Alexa (pictured) and Ring smart-doorbell unit were down during Tuesday’s outage

Thousands of Americans reported being left without working Roomba smart vacuums (pictured), fridges, or even lights in their home

Thousands of Americans reported being left without working Roomba smart vacuums (pictured), fridges, or even lights in their home

Amazon said the outage was likely due to issues related to application programming interface (API), which is a set of protocols for building and integrating application software.

Thousands of Americans reported being left without working Roomba smart vacuums, fridges, or even lights in their homes as smart lightbulbs stopped responding to voice commands during the outage, Bloomberg reported.   

Some Amazon customers said they weren’t able to turn on their Christmas lights either, putting a damper on the holiday season. 

The outage was a reminder for some of the cons of having a ‘smart home’ that relies on internet access and on a single company. Some Twitter users gloated that their ‘dumb’ homes without internet-connected gadgets were working as well as ever during the outage. 

The nearly eight-hour outage also disrupted the company’s shipping operations on Tuesday, threatening to create lasting logjams during the Christmas season.

The outage shut down communications between Amazon and the fleet of thousands of drivers it relies on, preventing drivers from getting route assignments or packages.   

It also came during the company’s crucial and busy Christmas shopping season, and could potentially create persistent logjams at a time where there is already a critical crunch on the supply chain.

Some customers who were expecting packages on Tuesday were notified that delivery would be delayed for one to two days, according to complaints on social media.

Amazon and its delivery partners are said to be regrouping on Wednesday in an attempt to prevent the disruption from spiraling out of control.

SITES IMPACTED BY AMAZON SHUTDOWN:

  • Amazon
  • Prime Video
  • Amazon Music
  • Ring
  • Alexa
  • iRobot 
  • Kindle 
  • InstaCart 
  • Venmo 
  • GoDaddy
  • Associated Press   
  • Chime
  • Coinbase 
  • CashApp
  • CapitalOne
  • Roku 
  • IMDB

The incident at Amazon Web Services mostly affected the eastern U.S., but still impacted everything from airline reservations and auto dealerships to payment apps and video streaming services to Amazon’s own massive e-commerce operation.

That included The Associated Press, whose publishing system was inoperable for much of the day, greatly limiting its ability to publish its news reports.

Amazon has still said nothing about what, exactly, went wrong. In fact, the company limited its communications Tuesday to terse technical explanations on an AWS dashboard and a brief statement delivered via spokesperson Richard Rocha that acknowledged the outage had affected Amazon’s own warehouse and delivery operation but said the company was ‘working to resolve the issue as quickly as possible.’

Roughly five hours after numerous companies and other organizations began reporting issues, the company said in a post on the AWS status page that it had ‘mitigated’ the underlying problem responsible for the outage, which it did not describe. It took some affected companies hours more to thoroughly check their systems and restart their own services.

Amazon Web Services was formerly run by Andy Jassy, who succeeded founder Jeff Bezos as Amazon CEO in July.

The cloud-service operation is a huge profit center for Amazon. It holds roughly a third of the $152 billion market for cloud services, according to a report by Synergy Research – a larger share than its closest rivals, Microsoft and Google, combined.

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