Freedomroo – Dr Dough Donuts enjoyed by Rebel Wilson

A woman who quit her job at McDonald's to launch a doughnut delivery empire serving more than 50,000 treats a week now counts Rebel Wilson as a client.
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A woman who quit her job at McDonald’s to launch a doughnut delivery empire serving more than 50,000 treats a week now counts Rebel Wilson as a client.  

Kristy Bannister, 37, started out flipping burgers before starting her ‘Dr Dough Donuts’ business which is now a favourite for thousands of Aussies and countless celebrities including Rita Ora.   

Despite losing 35kg, Rebel is still a fan of a cheat day and recently shared a snap of herself enjoying a box from Dr Dough. 

A woman who quit her job at McDonald’s to launch a doughnut delivery empire serving more than 50,000 treats a week now counts Rebel Wilson as a client.

Despite losing 35kg, Rebel is still a fan of a cheat day and recently shared a snap of herself enjoying a box from Dr Dough

The actress received a delicious box on Thursday filled with some of the brand's most iconic sweets and a message reading 'Welcome Home Rebel.

Despite losing 35kg, Rebel is still a fan of a cheat day and recently shared a snap of herself enjoying a box from Dr Dough

The actress received a delicious box on Thursday filled with some of the brand’s most iconic sweets and a message reading ‘Welcome Home Rebel’. 

Mrs Bannister is going from strength to strength with her business along with her husband Geoff, who she met while working at McDonald’s.  

While she started in the kitchen at the fast good giant, she moved up the ranks over 17 years and eventually moved from Melbourne to Sydney and take a job as national McCafe operations consultant. 

Kristy (right) worked as a McDonald's burger flipper in Melbourne where she met her now-husband Geoff (left) before launching the huge doughnut empire Dr Dough Donuts

Kristy (right) worked as a McDonald’s burger flipper in Melbourne where she met her now-husband Geoff (left) before launching the huge doughnut empire Dr Dough Donuts

In 2015, the couple left their jobs to launch Dr Dough Donuts, which in just six years has grown into a business generating $8million every year.

Despite the enormous success, the couple still start their day at 2am to prepare for the influx of orders – which on average makes 500 deliveries with a new order placed every two minutes. 

Mrs Bannister told FEMAIL she ‘owes’ McDonald’s for teaching her how a business functions – from operations to employing staff and handling customer demands.

Mrs Bannister told FEMAIL she owes it to McDonald's for teaching her 'so much' about how a business functions - from operations to employing staff and handling customer demands

Mrs Bannister told FEMAIL she owes it to McDonald’s for teaching her ‘so much’ about how a business functions – from operations to employing staff and handling customer demands

‘We left McDonald’s with an intention to open our own café that sold doughnuts, but while waiting to receive our DA clearance [development approval] we decided to just sell doughnuts.’

The pair worked together in a small ‘ghost kitchen’ in Sydney’s Potts Point where they baked the treats that were only available to order on Uber Eats.

‘On first day, we sold 300 doughnuts, which massively exceeded our expectations,’ she said. 

Even after the café opened, they decided to keep the burgeoning doughnut gift  business open.

'We left McDonald's with intention to open our own café that sold doughnuts, but while waiting to receive our DA clearance we decided to sell doughnuts prior,' she said

‘We left McDonald’s with intention to open our own café that sold doughnuts, but while waiting to receive our DA clearance we decided to sell doughnuts prior,’ she said

Despite the market for doughnuts being saturated – with everyone from Doughnut King to Krispy Kreme and every local baker selling the treats – their ‘online gifting’ with same day delivery running seven days a week was the convenient point of difference for the business.

‘In the early days, word-of-mouth travelled fast about our doughnuts because they’re so sharable and picturesque,’ she said.

‘When a box of treats goes travelling through an office, everyone turns to see what they are.’

Today, they offer 10 different flavours and more than 20 box combinations. 

After waking up at 2am Mr and Mrs Bannister head to the Dr Dough lab to assist the bakers who prepare the doughnuts. 'We essentially run a 24/7 business; we like to keep our finger on the pulse,' she said

After waking up at 2am Mr and Mrs Bannister head to the Dr Dough lab to assist the bakers who prepare the doughnuts. ‘We essentially run a 24/7 business; we like to keep our finger on the pulse,’ she said

'In the early days word of mouth travelled fast about our doughnuts because they're so sharable and picturesque,' she said

‘In the early days word of mouth travelled fast about our doughnuts because they’re so sharable and picturesque,’ she said

After waking up at 2am Mr and Mrs Bannister head to the Dr Dough lab to assist the bakers who prepare the doughnuts.

The workday continues until 5pm answering emails and completing other admin tasks, such as checking orders and assisting staff.

‘We essentially run a 24/7 business; we like to keep our finger on the pulse,’ she said.

Her busy schedule, she also dabbles into part-time work with Work Inc in North Sydney.

Since 2015 the brand has grown to become a huge success turning over $8million in annual revenue and making 500 deliveries each day

Since 2015 the brand has grown to become a huge success turning over $8million in annual revenue and making 500 deliveries each day 

The workday continues until 5pm where they answer emails, complete admin tasks, check orders and assist to staff

The workday continues until 5pm where they answer emails, complete admin tasks, check orders and assist to staff

When asked if she has any time for herself Mrs Bannister laughed and said: ‘I’d be lying if I said I did. I always make time for the most important things, like exercise and keeping my mind and body balanced.’

‘We make sure to do things like go to the local pub and unwind on days when we need a break.

‘But we love what we do and want to be involved in every aspect.’

The brand now has 25 full-time employees with in-house teams consisting of production, communications, customer service, marketing and logistics teams as well as 20 delivery drivers. 

By March this year the couple aim to extend the business to Melbourne and possibly overseas in the coming years.

Customers can shop by occasion or choose from the ‘classic donuts’ menu with all orders to be made directly via the Dr Dough Donuts website.

KRISTY BANNISTER’S FIVE TIPS TO SUCCESSES: 

1. Listen and learn from whatever business you are working in 

2. You can break in to a saturated market – but you need a point of difference 

3. You need to work hard and be hands on in all aspects of the business

4. You need to exercise, relax and take time for yourself – sometimes

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