A disgruntled shopper who bought a packet of ‘fresh’ profiteroles to enjoy with his morning coffee has arrived home only to find that they were frozen.
Art Key bought the packet of ‘fresh’ profiteroles from Brookside Woolworths in Brisbane on May 1.
Mr Key posted on Woolworths’ Facebook page to show the frozen profiteroles, saying he had, ‘made myself a coffee, cracked the lid, had a bite, only to find it frozen’.
A disgruntled Woolworths shopper posted a video of the profiteroles showing that the centre was frozen
‘Can’t be bothered doing the ten minute drive from the Hills,’ he wrote.
The ice can be heard cracking as Mr Key cuts through the ‘fresh’ profiteroles.
‘Thank you Woolworths… video attached, hear the cracking ice as I cut it,’ the post read.
Woolworths replied to the post by apologising and offering Mr Key a refund.
‘Hey Art, we’re so sorry to see the profiteroles you’ve purchased from the Brookside store were frozen,’ Woolworths replied.
‘We know you don’t wish to drive to the store for a refund and replace and if you take your product packaging or receipt on your next visit you can receive this at that time.
Woolworths have offered Mr Key an apology and a refund in store
‘We’ve shared your feedback with our Product Team so they can look into it further.’
Mr Key then reiterated that he simply wanted the fresh produce to be just that.
‘When we buy fresh produce from your store, especially from the bakery, we expect freshly baked products. That’s all we want,’ he wrote.
One member of the public said he could have put the profiteroles in the microwave to quickly defrost them.
‘A few seconds in the microwave would have solved the problem,’ one wrote.
The ice can be heard cracking as Mr Key cut the profiteroles in half – leading him to discover they were frozen