A Woolworths customer has shared his frustration over a self-serve checkout glitch after an ‘unexpected item’ in his grocery bag ruined his shopping experience.
Shopper Dan, from Melbourne, was scanning his grocery items when he heard the dreaded phrase: ‘Unexpected item in the bagging area.’
Upon removing the carton of egg whites from the bag, a ‘bagging alert’ popped up across the screen, with the robotic voice commanding the customer: ‘Return item to bagging area before continuing.’
But when he placed the item back in the bag, he received the same response: ‘Unexpected item in the bagging area.’
‘This happened at my Woolies checkout… I’m literally doing what it says,’ Dan said in his TikTok video.
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A Woolworths customer has shared his frustration over a self-serve checkout glitch after an ‘unexpected item’ in his grocery bag ruined his shopping experience
In a statement to Daily Mail Australia, a Woolworths spokeswoman said: ‘Our customers use self-serve checkouts millions of times every week to complete their shopping.
‘The vast majority have a quick and easy experience, but if customers do run into a technical error, we have team members available to assist and resolve any issues.’
His video has since been viewed more than 100,000 times, with many sharing an explanation behind the self-serve checkout glitch.
‘This is when a part of the bag is overhanging the edge of the bagging area. The machine is now confused what the weight of the bag is,’ one suggested.
While another added: ‘Machines do sometimes glitch, their not always perfect and need a human operator to fix it, but imagine life without a machine.’
A Woolworths employee responded to the footage, saying: ‘I’m a worker – click on the green box that says “I’m using my own bag” – it should be ok after that.’
Dan responded, saying: ‘I did that but still didn’t work. Funnier this way anyway,’ to which the employee replied: ‘Oh wow that’s meant to fix it. But yes, it’s funny.’
Others shared their own amusing experiences about the self-serve checkout.
‘No wonder my dad is taking so long to get the milk, it all makes sense now,’ one woman joked.
Another said: ‘This happened to me at Coles the other day. I picked it up and put it back like six times before I gave up and called over the assistant.’
And one added: ‘I’ve had similar incidents. The other day, it kept telling me to put my roast chicken back I hadn’t scanned yet. I should have done it.’
Meanwhile one man joked: ‘They say he is still there today… stuck in the loop.’